Frequently Asked Questions


What are lash extensions?

Lash extensions are not the same as strip lashes. They are semi-permanent, synthetic lashes that are glued to your natural lashes through the use of lash adhesive. They are placed on individually, either on each lash or every other lash, depending on the look you are going for. 


How do I prepare for lash extensions?

Before your appointment, make sure that there is no eye makeup or excess product such as moisturiser around your eye area. The area should be as clean as possible. 

If your go-to mascara is waterproof, you should avoid this a couple of days before your lash extensions. Otherwise, this may interfere with the application. 

Furthermore, you shouldn’t come to the appointment wearing contact lenses as these cannot be in place during the treatment. This is because it will make it harder in the event that anything gets in your eye during the treatment. 

What are refills?

Resets are the re-application of lashes in areas that may have experienced lash fall-out or gaps. They are recommended every 2-3 weeks to keep your lashes looking full and fierce, avoiding looking ‘gappy’. 

Can I wear mascara with lash extensions?

You don’t need to wear mascara with lash extensions, as they basically act as mascara anyway. With extensions, your lashes will look fuller, darker and longer. 

We recommend avoiding mascara altogether, especially with the more natural, lighter lashes as this will add weight to the lashes and give a higher risk of them falling out. 

If you do decide to wear mascara, make sure you use oil-free makeup remover and be gentle, otherwise it may cause lashes to fall out. You must not use any oil-based products around your lashes, as this may break down the adhesive that keeps the lashes intact.

Avoid waterproof mascara completely as this can ruin your lash extensions and will be very hard to get off, resulting in lashes falling out prematurely. 

Can I wet my Lashes?

Abolutely!!! We encourage you to wash your lashes 2x a day. EVERYDAY. If you do not wash your lashes you will create build up along the lash line and have a retention issue. Not washing can also cause an infection to the eye due to dirt and bacteria.