MUST READ!

A Clear Unaltered Picture Of Current Drivers License Must Be Uploaded To Book! Session Will Be Canceled And Deposit Forfeited If Not Properly Provided. 

Account Standing

If you:

  • same-day cancel

  • no-show

  • do not pay balances

    …you may be blocked from future booking.

Booking & Deposits

  • All appointments require a non-refundable booking deposit to secure the spot.

  • The deposit goes toward your service on the day of your appointment.

  • If you cancel, reschedule, or no-show, the booking deposit is forfeited.

Corrections

If you have an issue within 3 days, contact me with photos.

Corrections are at my discretion.

Communication

  • Appointment updates are sent by email

  • I do not respond to DMs/texts outside business hours

  • To reschedule or cancel, use the booking link only

Cancellations & Rescheduling

  • 24 hours notice minimum to cancel or reschedule.

  • Anything under 24 hours = booking deposit is forfeited and a new deposit is required to rebook.

  • Same-day cancellations/no-shows = 100% of the service total is due.

Blackout Months

During busy months (holidays, etc.):

  • No rescheduling

  • No refunds

  • Spots are limited — if you cancel, it’s forfeited.

Grace Period & Lateness

  • 10-minute grace period

  • After 10 minutes, appointment is automatically cancelled and booking deposit is forfeited.

  • If time allows you may rebook SAME DAY with a $15 late fee

  • If there is no time: new booking deposit required.

Fill Requirements

To qualify as a fill, you must have:

✔ 40–50% of lashes remaining

✔ Lash extensions from KLASH302 only

Anything less = not a fill

If you booked a fill but need a full set:

  • If we have time: full set pricing applies

  • If we don’t have time: + $50 conversion fee and your next appointment must be a 2 week fill.

Service Guarantee

I guarantee quality work.

I do NOT guarantee retention if:

  • oils, mascara, or strips are used

  • you don’t follow aftercare

  • you swim, sauna, or steam

  • you pick or pull lashes

Memberships & Sales

Memberships, deals, and promotions:

  • cannot be combined

  • are non-refundable

  • cannot be transferred

Right to Refuse Service

I have the right to refuse service to anyone who:

  • is disrespectful

  • is unsanitary

  • repeatedly violates policies

  • is under the influence