MUST READ!
Account Standing
If you:
same-day cancel
no-show
do not pay balances
…you may be blocked from future booking.
Booking & Deposits
All appointments require a non-refundable booking deposit to secure the spot.
The deposit goes toward your service on the day of your appointment.
If you cancel or no-show, the booking deposit is forfeited.
Corrections
If you have an issue within 3 days, contact me with photos.
Corrections are at the businesses discretion.
Communication
Appointment updates are sent by email
I do not respond to DMs/texts outside business hours
To reschedule or cancel, use confirmation email, email Klash302@yahoo.com or the booking link only
Cancellations & Rescheduling
24 hours notice minimum to cancel or reschedule.
Same-day cancellation = deposit being forfeited, 50% of the service total is due and a new deposit required to rebook.
Blackout Months
During busy months (holidays, etc.):
No rescheduling
No refunds
Spots are limited — if you cancel, it’s forfeited.
Grace Period & Lateness
10-minute grace period
After 10 minutes without communication the appointment is automatically cancelled as a same day cancellation. Booking deposit is forfeited and 50% of service is charged.
Fill Requirements
To qualify as a fill, you must have:
✔ 50% of lashes remaining
✔ Lash extensions from KLASH302 only
Anything less = not a fill
If you booked a fill but need a full set:
If we have time: full set pricing applies
If we don’t have time: same day cancellation applies with a 50% cancellation fee and your next appointment must be a full set.
Service Guarantee
I guarantee quality work.
I do NOT guarantee retention if:
oils, mascara, or strips are used
you don’t follow aftercare
you swim, sauna, or steam
you pick or pull lashes
Memberships & Sales
Memberships, deals, and promotions:
cannot be combined
are non-refundable
cannot be transferred
Right to Refuse Service
I have the right to refuse service to anyone who:
is disrespectful
is unsanitary
repeatedly violates policies
is under the influence